How It Works

  • Join our complimentary membership by filling out the form online. All information and transactions are confidential. The Chatham Design Center is your local design resource. We respect your privacy and business.
  • Agree to terms and services.
  • View active vendor list for members only, and begin shopping for furniture or product selections, OR visit the Chatham Design Center in person to see and pull books and catalogs, and put your hands on fabrics and wallpaper. This is a self serivce design library. Feel at home.
  • Membership includes up to a 20% discount + free shipping to the Chatham Design Center. Retail vendors excluded, but we are happy to order + receive your items for you in one seamless transaction. Members of the trade receive trade discounts. Please inquire within.
  • Feeling Stuck? Schedule an appointment for an in house design consultation with a personal shopper. Just call or email to make an appointment. This service is available at $100/hour.
  • Fill out an order form either online or in the Chatham Design Center with your selections.
  • Within 24hrs, a staff member will send you a link with your personal member client portal to review your selections, give prices and stock information.
  • The member may request memo samples on fabric and wallpaper or a wood finish. Others may go ahead and just approve the order and provide payment to the Chatham Design Center. Our staff will do the rest!
  • We place your orders within 24 hours and then track, receive and inspect your products.
  • The member is emailed confirmation of order and has access on their Client Portal to track delivery status.
  • Product arrives to the Chatham Design Center and is fully unpacked and inspected for quality control. Any issues, we will trouble shoot on your behalf.
  • Product is securely re-wrapped, labeled and stored.
  • The member is contacted that the product(s) have arrived.
  • The member picks up product within 5 working days of delivery.
  • *** All furniture and most items arrive on an 18-wheel vehicle to the Chatham Design Center's receiving bay. Local white glove delivery to a member's home must be arranged by the member. Direct ship is available for a fee, per vendor.